Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a refund or replacement if the item arrives broken, damaged or the wrong item was received. This does not apply to items that have been ordered incorrectly on purchase so please double check your order before placing as these items are printed to order.

To start a return, you can contact us at sales@print3designs.uk. and notify us in writing of the issue you have found with the product and attach a photograph clearly showing the problem with the item. We will then be in touch with your refund or exchange it for the correct/replacement product.

You can always contact us for any return question at sales@print3designs.uk. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at sales@print3designs.uk.